Categories: Customer Service Management, Customer Service Support, General Management , Specialized Management
Director of Customer Care
Key Accountabilities: *Primary focus is to promote and energize Raymour and Flanigans Vision of Enhancing the Customers Shopping Experience" throughout the New England South market. *Empower and inspire our Customer Care associates to create a world class shopping experience at every touch-point. *Travel within the regions five retail locations supporting Customer Care initiatives, encouraging innovation and creating a culture of advocacy for our customers consistent with the Raymour and Flanigan brand. *At our Stratford Service Center, lead our Customer Care department to support our in-home furniture repair technicians. *Partner with Regional Director of Operations and Regional Director of Sales to align goals and collectively lead the market to consistent growth. *Provide strong interpersonal leadership skills; build solid relationships by inspiring and influencing others. *Responsible for developing good leaders into great leaders.
Requirements:
Qualifications: *Minimum of eight years experience leading a multi-unit retail environment *Proven track record of leadership and personnel development. *Excellent communication at all levels of the organization. *Able to build effective relationships and provide feedback to others *Success building trust and respect through consistent words and actions *Consistently applies fair and ethical behavior that mirrors our company guiding principals *Able to learn, adapt and teach others how to succeed in a fast paced, entrepreneurial culture *Results-oriented and able to lead change and build influence *Possess business intelligence and emotional intelligence *Forward thinking and creative leader, capable of strategic planning *Proficient computer skills in Microsoft Office products to include Outlook, Word, Excel and the ability to learn proprietary programs
Raymour & Flanigan is an equal opportunity employer.
We proudly support a drug free work environment.
**Raymour & Flanigan does not provide sponsorship**
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